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customer service

PAYMENT METHODS

Magaschoni online accepts the following methods of payment for purchases:

•Visa
•MasterCard
•American Express
•Discover

SALES TAX

All merchandise being shipped to New York state will be subject to sales tax.

SHIPPING

Magaschoni online can only deliver to physical addresses and does not deliver to P.O. boxes. All online orders are processed Monday thru Friday. Orders received on weekends, holidays and after 12pm noon Eastern Time will be processed on the next business day. For deliveries to U.S. addresses, please allow up to ten (10) business days for Standard delivery, and three (3) business days for Express delivery. Estimated delivery times and shipping rates will be calculated prior to completion of the purchase online based on negotiated UPS rates.

RETURN POLICY

At magaschoni we understand that when you can't try it on, you are taking a chance.  We want to make sure you are satisfied with your Magaschoni.com purchase. If you find that something just doesn't fit right, is not the color you had hoped for, or it wasn't quite the look you had in mind, you may return it in accordance with our Return Policy. For full-price merchandise only, you may return the item(s) and receive full credit up to 14 days after the purchase date. All returned items must first be requested for authorization and sent back with a receipt and the original tags and labels must be attached. All sale items can be exchanged or returned for store credit. All returns are to be sent to:

Attn: E-commerce

Magaschoni

525 Seventh Avenue, 21st Floor

New York, NY 10018

For any questions, please contact us by e-mail or call Customer Service at 1.888.MAG.0494.

account

you can perform the following tasks from within your account:

view messages: you can receive and send messages to magaschoni about your order. when a message is sent regarding one of your orders, you will receive an email notification.

view order status: see the status of every order you've placed at magaschoni, including whether it has shipped, and if so, an optional tracking number.

completed orders: see all completed orders you've placed at magaschoni. you can also print invoices from this page.

return requests: view any outstanding return requests you've made for products you ordered from magaschoni.

your address book: add, edit, and remove shipping and billing destinations from your address book.

wish list: add, edit, share, and remove wish lists, see items in your wish lists, and add items to your shopping cart for purchase.

your account details: update your contact details, email address and/or change your password.

order status

you will receive an email with a ups tracking number once your order has been processed and shipped. if you have any questions regarding your order, a member of our helpful customer service will be happy to assist you: info@magaschoni.com.

secure ordering

magaschoni takes special precautions to ensure that your personal information is safe and secure. we use technologies and policies such as limited access data-centers, firewall technology, and secure socket layer certificate authentication.
we designed magaschoni.com for your security and will only accept orders from Web browsers that accept cookies and permit communication through Secure Socket Layer (SSL) technology. SSL is encryption technology that provides security while information is being transmitted over the Internet.

While we implement the above security measures on this site, you should be aware that 100% security cannot always be guaranteed.

international

magaschoni now offers international shipping around the world. international shipping costs are calculated based on a number of factors, including but not limited to the number of items purchased, the weight of the full order, and the destination country/postal code. Unfortunately, we cannot offer free shipping or free returns on international orders.

International customers may ship to multiple addresses by placing a separate order for each shipping address. We cannot ship single international orders to multiple addresses at this time.

Most in-stock items will arrive 11-24 business days after receipt of your order. please note that shipping windows are estimates and cannot be guaranteed.

gift certificates

magaschoni offers gift certificates in any denomination between US$25.00 and US$1,000.00 for usuage at magaschoni.com. the certificate is sent via email to the recipient and never expires, so it is easy to buy, easy to deliver, and best of all, easy to use. If you order a gift certificate with other items, please remember the certificate is emailed so it will not be included with your shipment.

To make a purchase using a gift certificate, add items to your bag as usual.  At checkout, you will be prompted to apply a gift certificate prior to entering your payment information.
  • Enter your gift certificate number in the gift certificate field.
  • If you have gift certificate(s) saved to your account, click the checkbox next to the gift certificate(s)
    you wish to apply to your purchase.
  • The full amount of the gift certificate(s) will be deducted from your order total.
  • If your gift certificate is more than the total purchase, the total purchase amount will be deducted
    from your gift certificate, and the remaining balance will be saved for future purchases.

certificates may not be used in-store or with an affiliate of magaschoni.

wish list

Creating and maintaining your wish list is as easy as a few clicks. Simply click the add to wish list button from any product detail page. Click the wish list link within your account for a quick link to your list. From there, simply remove any items or add them to your shopping cart. Use the share button to share your with friends and family, and you will never have to worry about re-gifting again.

SIZE CHART 

Sizes                    XS         S          M          L           XL

Sizes                    0-2      4-6       8-10     12-14       16

Bust (inches)      33.5     35.5      37.5       40        42.5

Waist (inches)     26        28         30       32.5         35

Hip (inches)       36.5     38.5      40.5        43        45.5



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